Conflict is a natural event occurring in communities, workplaces, or groups. Our difficulties often stem not from conflict itself, but by how we deal with the conflict. This two day workshop focuses on practical strategies to deal with emotions and resolve a conflict long-term. Participants will also have an opportunity to practice mediating conflict.
At the conclusion of the workshop, participants will be able to:
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Levine, S. (1998). Getting to resolution: Turning conflict into collaboration. San Francisco, CA: Berrett-Koehler Publishers
McClure, L. (2000). Anger and conflict in the workplace: Spot the signs, avoid the trauma.
Manassas Park, VA: Impact Publications
Medea, A. (2004). Conflict unraveled: Fixing problems at work and in families. Chicago, Il: PivotPoint Press
Mindell, A. (2002). The deep democracy of open forums: Practical steps to conflict prevention and resolution for the family, workplace, and world. Charlosteville, VA: Hampton Roads
Potter, B. (1996). From conflict to cooperation: How to mediate a dispute. Berkeley, CA: Ronin Publishing
Ramsbotham, O., Woodhouse, T., Miall, H. (2011). Contemporary conflict resolution. Cambridge, UK: Polity Press
Trudel, Jeannie; Reio, Thomas G., Jr. (2011). Managing Workplace Incivility: The Role of Conflict Management
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Van Slyke, E.J. (1999). Listening to Conflict: Finding constructive solutions to workplace disputes. New York, NY:AMACOM
Participation in both Parts 1 and 2 is required in order to receive credit for attending.