Everyone has biases; biases are normal. This course explores how cultural boundaries, norms of behaviors, values and beliefs, and biases affect service delivery. Participants will recognize the biases that are within all of us and will see other people as individuals, allowing them to work more effectively with others.
At the conclusion of the workshop, participants will be able to:
Banaji, M.R. & Greenwald, A.G. (2013) Blind spot. New York: Bantam Books.
Berardo, K. & Deardorff, K.K. (2013) Building cultural competence: innovative activities and models. Sterling, VA: Styles Publishing.
Caligiuri, P. (2012) Cultural agility. San Francisco: Jossey-Bass.
Hammer, M. R. (2015). The Developmental paradigm for intercultural competence research. International journal of intercultural relations, 48, 12-13.
Ross, H.J. (2014) Everyday bias: identifying and navigating unconscious judgments in our daily lives. Lanham, MD: Rowman & Littlefield Publishers.
Lunch is on your own. For your convenience, we have a microwaves, ice machine, and vending machines available to you in our dining area if you prefer to bring your lunch. Please feel free to use as an alternative to going out for lunch in efforts to save time. We truly appreciate your returning from lunch on time.