Children's Services Council



Lutheran Services Florida
October 11, 2017

Director of Comprehensive Services  - West Palm Beach Head Start


Overview: Lutheran Services Florida (LSF) is an organization that is guided by big ideas and these guiding principles create an imperative to serve that compels LSF to build on organizational strengths, overcome weaknesses and create effective programs in response to human suffering and need. The mission, values, vision and ends polices guide the work of LSF. These guiding principles also shape the advocacy and promotion efforts of the organization, which focus on the needs of the vulnerable, overcoming barriers to service and positioning LSF to effectively respond to opportunities.


The LSF business model responds to a rapidly changing service landscape with an aggressive growth strategy. That growth is predicated on methodical pursuit of entrepreneurial opportunities and the maintenance of a new program "pipeline." LSF provides value by developing and competently deploying efficient organizational structures; effective operating policies and procedures; accountable management systems and processes; and expertise in the form of personnel, strategic alliances or purchased services. 


We have over 60 Programs throughout Florida, an operating budget of over $210 million dollars and 1,400 employees. Our Head Start Programs are in multiple counties throughout Florida providing multiple program options including center base, family childcare, home base, pregnant mothers, infants and toddlers.


“Ready for School, Prepared for Life”



To educate, equip, and empower children, families and staff through partnership and efficient data driven systems to close the achievement gap.


General Description:   Under the direction of the Regional Executive Director, is responsible for the oversight and implementation of comprehensive Head Start Services including Mental Health, Health, Nutrition, Disabilities, and Family & Community Engagement. Monitors family support services and health services, ensuring all services and functions are completed with quality, in a timely manner and in accordance with Head Start Performance Standards and policies, and all other applicable state, local and federal guidelines.  Coaches, mentors, supervises, and supports program consultants, including Mental Health Consultants, Mental Health Interns and contractual services in health. Works collaboratively with the Deputy Director for Early Childhood Services and the Regional Executive Director in providing leadership in planning, designing, implementing and evaluating program systems and in representing the agency in local, regional, state and national communities.  Participates in the HS/EHS Quality Assurance efforts.


Essential Functions:

  • Provides oversight of Head Start comprehensive services for LSF Head Start/Early Head Start, including health and nutrition services, child development, family and community engagement, mental health and behavioral management services and provider services.  
  • Selects, trains, motivates and evaluates assigned staff including supervision of interns; works with employees to correct deficiencies; recommends discipline and/or termination when necessary; documents staff performance and prepares evaluations in accordance with established schedules, policies and procedures.
  • Seeks out and maintains collaborative relationships with community programs providing services to low-income families to ensure resources are available and accessible to Head Start families including recruitment of interns and administration of  Memoranda of Understanding (MOU) with participating universities (if applicable within the specific Program).  Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; plans and implements adjustments as necessary. 
  • Investigates health concerns as identified by child/family data or referenced by staff or parents: refers to Health Services Manager as necessary.  Using program software analyzes data obtained and identifies opportunities for improvement; develops and implements improvement plans; arranges for the collection of data as needed to ensure compliance with pertinent legislation, regulations and laws; ensures timely and accurate reporting of data to Federal and State authorities.
  • Conducts ongoing monitoring, including review of electronic reports, file review, home/site visits to ensure each enrolled family receives the support and services required by Performance Standards, that family needs are assessed, that all identified concerns receive appropriate follow-up to resolution, that all required health, nutrition, mental health and family service needs have been met, necessary follow-ups completed and that program goals and objectives are met.
  • Provides oversight for activities and works with staff to complete health screenings and other health requirements as outlined in established policies and procedures; interpret health screening data and follow-up in consultation with Health Services Supervisor. Provides individual and small group staff training to ensure high-quality service delivery and accurate/complete documentation.
  • Provides direct services including conferences, case reviews, IEP meetings, staff meetings, parent meetings, in-service and pre-service meetings and other meetings as required.
  • Oversees day-to-day operations including responding to questions related to the provision of health and social services in accordance with established policies and procedures.
  • Oversees enrollment, recruitment, selection and attendance processes to ensure full enrollment and an 85% minimum average daily attendance; completes research and analysis for causes of attendance issues at sites; develops and records final reports.
  • Assists in planning of community assessment, program self-assessment, program and budget planning and writing of grant applications.
  • Negotiates and secures contracts with consultants using budgeted allocations.  Ensures consultant services are delivered in accordance with contracts and performance standards.
  • Report suspected cases of child abuse and neglect in accordance with regulations and policy.
  • Participates in management meetings as required; works closely with members of the management team to plan, problem-solve and implement continuous improvement plans as needed.
  • Maintains strict confidentiality with respect to Head Start/Early Head Start children, families and staff in accordance with established policies and procedures.
  • Attends all workshops and meetings as deemed necessary by the supervisor
  • Attends all required staff and parent meetings and activities.
  • Performs other related duties as assigned.



Minimum Qualification Requirements:

Education/Certifications: Master’s Degree in Social Work, Mental Health, Human Services or Early Childhood Education or closely related field.  Current license in clinical social work (LSCW) or mental health (LMHC) preferred.


Experience:  Five (5) years of increasingly responsible experience in the management of health, social services or family development programs providing services to low-income families with at least three (3) years of substantive senior-level supervisory/management experience in a Head Start, Social Services or  Health Agency environment.


Bilingual preferred: English/Spanish or English and other languages present in the local area.Also required: Successful completion of a Level II background screening, local criminal record check and drug screening prior to hiring.  Must be able to work evenings and weekends and travel when required.


Knowledge, Skills and Abilities:

  • Ability to read, analyze, and interpret complex documents; ability to respond effectively to sensitive inquiries or complaints;
  • Ability to write grants, letters, plans, and articles using original or innovative techniques or styles
  • Ability to make effective and persuasive speeches and presentations on controversial topics in the areas of mental health, family counseling and services for children with disabilities.
  • Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions; ability to make concise and accurate reports and solve problems.
  • Knowledge of Principles of Management and Administration, Human Development, Family Dynamics, Human Behavior and Child/Adult Learning.
  • Knowledge of developmentally appropriate pre-school education practices.
  • Knowledge of budget preparation, control methods and administrative analysis.
  • Ability to lead and supervise contracted license consultants, interns, and contracting agencies in the area of mental health and counseling.
  • Ability to establish and maintain community partnerships and committees for the Health, Disabilities, Mental Health and Family Service Advisory Board.
  • Exceptional organization skills and attention to detail are required and the candidate must be able to meet designated deadlines.

To Apply please visit:



Lutheran Services Florida Children & Head Start Services
3230 Commerce Place, Suite A West Palm Beach, FL  33407

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Children's Services Council of Palm Beach County
2300 High Ridge Road, Boynton Beach, FL 33426
561-740-7000 or 1-800-331-1462
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